FAQ

FAQ – Order Process for Steel Structure Projects

1. What is the typical order process for a steel structure project?

The standard order process usually includes the following steps:

1. Inquiry & Requirement Confirmation – The client provides project details such as dimensions, usage, location, and special requirements.
2. Preliminary Design & Quotation – Our engineers prepare a preliminary design and budget quotation.
3. Drawing Confirmation – Detailed structural drawings are developed and confirmed with the client.
4. Contract & Deposit – A formal contract is signed, and a deposit is paid.
5. Production & Quality Inspection – Steel components are manufactured and inspected under strict quality control.
6. Shipping Arrangement – The goods are packed and shipped to the designated port.
7. Installation Guidance – We provide detailed installation drawings and technical support.

2. What information do you need to provide a quotation?

To prepare an accurate quotation, we typically require:

• Building dimensions (length × width × height)
• Project location (for wind/snow load calculation)
• Building purpose (warehouse, factory, agricultural use, etc.)
• Roof and wall requirements (single sheet or insulated panels)
• Crane requirements (if any)
• Door and window specifications

Providing drawings will significantly improve quotation accuracy.

3. How long does the design phase take?

The preliminary design usually takes 2–5 days, while detailed structural drawings can be completed within 7–10 days, depending on project complexity.

4. What are your payment terms?

Our standard payment terms are:

• 30% deposit in advance
• 70% balance before shipment

Flexible terms can be discussed for large or long-term projects.

5. How long does production take?

Production typically takes 20–30 days after drawing approval and deposit confirmation.
The exact timeline depends on project size and complexity.

6. Do you provide shipping services?

Yes, we can arrange shipping to your designated port (FOB or CIF terms).
We also provide container loading plans and packing lists.

7. How long does shipping take?

Shipping time varies by destination:

• South America: 30–60 days
• Africa: 30–50 days
• Southeast Asia: 10–25 days

8. Do you provide installation services?

We provide:

• Detailed installation drawings
• Step-by-step erection guidance
• Online technical support

Normally, clients hire a local installation team to reduce costs.

9. Can the design be customized?

Yes, all our steel structures are fully customized based on your project requirements, including:

• Size and layout
• Structural system
• Material specifications
• Insulation and cladding options

10. How do you ensure quality?

We follow strict quality control standards, including:

• Certified raw materials
• Advanced CNC fabrication
• Welding inspection and testing
• Surface treatment (e.g., shot blasting, painting, galvanizing)

11. Can I modify the design after receiving the quotation?

Yes, modifications are possible before final drawing approval.
We can adjust the design to optimize cost, performance, or functionality.

12. What happens after I place an order?

After placing an order:

• You will receive detailed drawings for approval
• Production begins after confirmation
• Regular updates and photos/videos will be shared
• Shipment is arranged upon completion

13. Do you provide a full project solution?

Yes, we offer a complete steel building solution, including:

• Structural design
• Fabrication
• Logistics
• Installation guidance

14. How can I get started?

Simply contact us with your project details or drawings.
Our team will respond within 24 hours with a professional proposal.